United States

Empathy is critical for effective and satisfactory conversational communication. Prior efforts to measure conversational empathy mostly focus on expressed communicative intents—that is, the way empathy is expressed. Yet, these works ignore the fact that conversation is also a collaboration involving both speakers and listeners. In contrast, we propose a multi-dimensional empathy evaluation framework to measure both expressed intents from the speaker’s perspective and perceived empathy from the listener’s perspective. We apply our analytical framework to examine internal customer-service dialogues. We find the two dimensions (expressed intent types and perceived empathy) are interconnected, while perceived empathy has high correlations with dialogue satisfaction levels.

To reduce the annotation cost, we explore different options to automatically measure conversational empathy: prompting LLMs and training language model-based classifiers. Our experiments show that prompting methods with even popular models like GPT-4 and Flan family models perform relatively poorly on both public and our internal datasets. In contrast, instruction-finetuned classifiers based on FlanT5 family models outperform prior works and competitive baselines. We conduct a detailed ablation study to give more insights into instruction finetuning method’s strong performance.

EMNLP 2024

Multi-dimensional Evaluation of Empathetic Dialogue Responses

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**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

To access the **EMNLP 2023** event page on Underline, you need to register for the Conference. 
Please follow **[this link](https://2023.emnlp.org/registration/)** for more details.

EMNLP 2023

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

poster

## Welcome to EMNLP 2024! 
We are excited to welcome you to one of the most prominent conferences in the field of Natural Language Processing. This year, EMNLP 2024 is being held in a hybrid format,
offering both virtual and in-person participation in beautiful Miami. Due to a record-breaking number of submissions, we've expanded the total number of accepted papers to accommodate more cutting-edge research from around the globe.
### [Conference Handbook](https://drive.google.com/file/d/1WPROgxjLAC96AJL7Ugy0tEnYm7dkrbHt/view?usp=sharing)

You are required to register for this event. **Please register [here](https://2024.emnlp.org/registration/).** The EMNLP 2024 event page on Underline will be open to public one week prior to the event.

Please register!

EMNLP 2024 will take place in Miami, Florida from Nov 12th to Nov 16th, 2024, at the Hyatt Regency Miami Hote and on Underline for remote participants.

This paper proposes a novel training method to improve the robustness of Extractive Question Answering (EQA) models. Previous research has shown that existing models, when trained on EQA datasets that include unanswerable questions, demonstrate a significant lack of robustness against distribution shifts and adversarial attacks. Despite this, the inclusion of unanswerable questions in EQA training datasets is essential for ensuring real-world reliability. 
Our proposed training method includes a novel loss function for the EQA problem and challenges an implicit assumption present in numerous EQA datasets. Models trained with our method maintain in-domain performance while achieving a notable improvement on out-of-domain datasets. This results in an overall F1 score improvement of 5.7 across all testing sets. Furthermore, our models exhibit significantly enhanced robustness against two types of adversarial attacks, with a performance decrease of only about one-third compared to the default models.

Towards Robust Extractive Question Answering Models: Rethinking the Training Methodology

When using large language models (LLMs) in knowledge-intensive tasks, such as open-domain question answering, external context can bridge the gap between external knowledge and the LLMs' parametric knowledge.
Recent research has been developed to amplify contextual knowledge over the parametric knowledge of LLMs with contrastive decoding approaches.
While these approaches could yield truthful responses when relevant context is provided, they are prone to vulnerabilities when faced with noisy contexts.
We extend the scope of previous studies to encompass noisy contexts and propose adaptive contrastive decoding (ACD) to leverage contextual influence effectively.
ACD demonstrates improvements in open-domain question answering tasks compared to baselines, especially in robustness by remaining undistracted by noisy contexts in retrieval-augmented generation.

Adaptive Contrastive Decoding in Retrieval-Augmented Generation for Handling Noisy Contexts

Employing large language models (LLMs) to enable embodied agents has become popular, yet it presents several limitations in practice. In this work, rather than using LLMs directly as agents, we explore their use as tools for embodied agent learning. Specifically, to train separate agents via offline reinforcement learning (RL), an LLM is used to provide dense reward feedback on individual actions in training datasets. In doing so, we present a consistency-guided reward ensemble framework (CoREN), designed for tackling difficulties in grounding LLM-generated estimates to the target environment domain. The framework employs an adaptive ensemble of spatio-temporally consistent rewards to derive domain-grounded rewards in the training datasets, thus enabling effective offline learning of embodied agents in different environment domains. Experiments with the VirtualHome benchmark demonstrate that CoREN significantly outperforms other offline RL agents, and it also achieves comparable performance to state-of-the-art LLM-based agents with 8B parameters, despite CoREN having only 117M parameters for the agent policy network and using LLMs only for training.

LLM-Based Offline Learning for Embodied Agents via Consistency-Guided Reward Ensemble

The most commonly used transformers for retrieval at present, BERT and T5, have been shown not to be robust to query variations such as typos or paraphrases. Although this is an important prerequisite for their practicality, this problem has hardly been investigated. More recent large language models (LLMs), including instruction-tuned LLMs, have not been analyzed yet, and only one study looks beyond typos. We close this gap by reproducing this study and extending it with a systematic analysis of more recent models, including Sentence-BERT, CharacterBERT, E5-Mistral, AnglE, and Ada v2. We further investigate if instruct-LLMs can be prompted for robustness. Our results are mixed in that the previously observed robustness issues for cross-encoders also apply to bi-encoders that use much larger LLMs, albeit to a lesser extent. While further LLM scaling may improve their embeddings, their cost-effective use for all but large deployments is limited. Training data that includes query variations allows LLMs to be fine-tuned for more robustness, but focusing on a single category of query variation may even degrade the effectiveness on others. Our code, results, and artifacts can be found at https://github.com/webis-de/EMNLP-24

Revisiting Query Variation Robustness of Transformer Models

Recent advances in large language models (LLMs) have enabled autonomous agents with complex reasoning and task-fulfillment capabilities using a wide range of tools. However, effectively identifying the most relevant tools for a given task becomes a key bottleneck as the toolset size grows, hindering reliable tool utilization. To address this, we introduce Re-Invoke, an unsupervised tool retrieval method designed to scale effectively to large toolsets without training. Specifically, we first generate a diverse set of synthetic queries that comprehensively cover different aspects of the query space associated with each tool document during the tool indexing phase. Second, we leverage LLM's query understanding capabilities to extract key tool-related context and underlying intents from user queries during the inference phase. Finally, we employ a novel multi-view similarity ranking strategy based on intents to pinpoint the most relevant tools for each query. Our evaluation demonstrates that Re-Invoke significantly outperforms state-of-the-art alternatives in both single-tool and multi-tool scenarios, all within a fully unsupervised setting. Notably, on the ToolE datasets, we achieve a 20% relative improvement in nDCG@5 for single-tool retrieval and a 39% improvement for multi-tool retrieval.

Re-Invoke: Tool Invocation Rewriting for Zero-Shot Tool Retrieval

Questions are essential tools for acquiring the necessary information to complete information-seeking tasks. However, large language models (LLMs), especially open-source models, often perform poorly in generating informative questions, as measured by expected information gain (EIG). In this paper, we propose a method to enhance the informativeness of LLM-generated questions in 20-question game dialogues. We sample multiple questions from the same model (LLaMA 2-Chat 7B) for each game and create pairs of low-EIG and high-EIG questions to apply a Direct Preference Optimization (DPO) algorithm. Our results show that this method produces more effective questions (in terms of EIG), even in domains different from those used to train the DPO model.

Learning to Ask Informative Questions: Enhancing LLMs with Preference Optimization and Expected Information Gain

Multiword expressions (MWEs) are composed of multiple words and exhibit variable degrees of compositionality. As such, their meanings are notoriously difficult to model, and it is unclear to what extent this issue affects transformer architectures. Addressing this gap, we provide the first in-depth survey of MWE processing with transformer models. We overall find that they capture MWE semantics inconsistently, as shown by reliance on surface patterns and memorized information. MWE meaning is also strongly localized, predominantly in early layers of the architecture. Representations benefit from specific linguistic properties, such as lower semantic idiosyncrasy and ambiguity of target expressions. Our findings overall question the ability of transformer models to robustly capture fine-grained semantics. Furthermore, we highlight the need for more directly comparable evaluation setups.

Semantics of Multiword Expressions in Transformer-Based Models: A Survey

Mastering commonsense understanding and reasoning is a pivotal skill essential for conducting engaging conversations. While there have been several attempts to create datasets that facilitate commonsense inferences in dialogue contexts, existing datasets tend to lack in-depth details, restate information already present in the conversation, and often fail to capture the multifaceted nature of commonsense reasoning. In response to these limitations, we compile a new synthetic dataset for commonsense reasoning in dialogue contexts using GPT, ConvoSense, that boasts greater contextual novelty, offers a higher volume of inferences per example, and substantially enriches the detail conveyed by the inferences. Our dataset contains over 500,000 inferences across 12,000 dialogues with 10 popular inference types, which empowers the training of generative commonsense models for dialogue that are superior in producing plausible inferences with high novelty when compared to models trained on the previous datasets. To the best of our knowledge, ConvoSense is the first of its kind to provide such a multitude of novel inferences at such a large scale.

ConvoSense: Overcoming Monotonous Commonsense Inferences for Conversational AI

Metrics are the foundation for automatic evaluation in grammatical error correction (GEC), with their evaluation of the metrics (meta-evaluation) relying on their correlation with human judgments. However, conventional meta-evaluations in English GEC encounter several challenges including biases caused by inconsistencies in evaluation granularity, and an outdated setup using classical systems. These problems can lead to misinterpretation of metrics and potentially hinder the applicability of GEC techniques. To address these issues, this paper proposes SEEDA, a new dataset for GEC meta-evaluation. SEEDA consists of corrections with human ratings along two different granularities: edit-based and sentence-based, covering 12 state-of-the-art systems including large language models (LLMs), and two human corrections with different focuses. The results of improved correlations by aligning the granularity in the sentence-level meta-evaluation suggest that edit-based metrics may have been underestimated in existing studies. Furthermore, correlations of most metrics decrease when changing from classical to neural systems, indicating that traditional metrics are relatively poor at evaluating fluently corrected sentences with many edits.

Revisiting Meta-evaluation for Grammatical Error Correction

One widely-cited barrier to the adoption of LLMs as proxies for humans in subjective tasks is their sensitivity to prompt wordingbut interestingly, humans also display sensitivities to instruction changes in the form of response biases. We investigate the extent to which LLMs reflect human response biases, if at all. We look to survey design, where human response biases caused by changes in the wordings of prompts'" have been extensively explored in social psychology literature. Drawing from these works, we design a dataset and framework to evaluate whether LLMs exhibit human-like response biases in survey questionnaires. Our comprehensive evaluation of nine models shows that popular open and commercial LLMs generally fail to reflect human-like behavior, particularly in models that have undergone RLHF. Furthermore, even if a model shows a significant change in the same direction as humans, we find that they are sensitive to perturbations that do not elicit significant changes in humans. These results highlight the pitfalls of using LLMs as human proxies, and underscore the need for finer-grained characterizations of model behavior.

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Towards Robust Extractive Question Answering Models: Rethinking the Training Methodology

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