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Enhancing Language Models&#39; (LMs) ability to understand purchase intentions in E-commerce scenarios is crucial for their effective assistance in various downstream tasks. However, previous approaches that distill intentions from LMs often fail to generate meaningful and human-centric intentions applicable in real-world E-commerce contexts. This raises concerns about the true comprehension and utilization of purchase intentions by LMs. In this paper, we present IntentionQA, a double-task multiple-choice question answering benchmark to evaluate LMs&#39; comprehension of purchase intentions in E-commerce. Specifically, LMs are tasked to infer intentions based on purchased products and utilize them to predict additional purchases. IntentionQA consists of 4,360 carefully curated problems across three difficulty levels, constructed using an automated pipeline to ensure scalability on large E-commerce platforms. Human evaluations demonstrate the high quality and low false-negative rate of our benchmark. Extensive experiments across 19 language models show that they still struggle with certain scenarios, such as understanding products and intentions accurately, jointly reasoning with products and intentions, and more, in which they fall far behind human performances.

EMNLP 2024

IntentionQA: A Benchmark for Evaluating Purchase Intention Comprehension Abilities of Language Models in E-commerce

financial/business nlp

evaluation methodologies

logical reasoning

benchmarking

## Welcome to EMNLP 2024! 
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Enhancing Language Models' (LMs) ability to understand purchase intentions in E-commerce scenarios is crucial for their effective assistance in various downstream tasks. However, previous approaches that distill intentions from LMs often fail to generate meaningful and human-centric intentions applicable in real-world E-commerce contexts. This raises concerns about the true comprehension and utilization of purchase intentions by LMs. In this paper, we present IntentionQA, a double-task multiple-choice question answering benchmark to evaluate LMs' comprehension of purchase intentions in E-commerce. Specifically, LMs are tasked to infer intentions based on purchased products and utilize them to predict additional purchases. IntentionQA consists of 4,360 carefully curated problems across three difficulty levels, constructed using an automated pipeline to ensure scalability on large E-commerce platforms. Human evaluations demonstrate the high quality and low false-negative rate of our benchmark. Extensive experiments across 19 language models show that they still struggle with certain scenarios, such as understanding products and intentions accurately, jointly reasoning with products and intentions, and more, in which they fall far behind human performances.

poster

Text-to-SQL parsing and end-to-end question answering (E2E TQA) are two main approaches for Table-based Question Answering task. Despite success on multiple benchmarks, they have yet to be compared and their synergy remains unexplored. In this paper, we identify different strengths and weaknesses through evaluating state-of-the-art models on benchmark datasets: Text-to-SQL demonstrates superiority in handling questions involving arithmetic operations and long tables; E2E TQA excels in addressing ambiguous questions, non-standard table schema, and complex table contents. To combine both strengths, we propose a Synergistic Table-based Question Answering approach that integrate different models via answer selection, which is agnostic to any model types. Further experiments validate that ensembling models by either feature-based or LLM-based answer selector significantly improves the performance over individual models.

SynTQA: Synergistic Table-based Question Answering via Mixture of Text-to-SQL and E2E TQA

The robustness of recent Large Language Models (LLMs) has become increasingly crucial as their applicability expands across various domains and real-world applications. Retrieval-Augmented Generation (RAG) is a promising solution for addressing the limitations of LLMs, yet existing studies on the robustness of RAG often overlook the interconnected relationships between RAG components or the potential threats prevalent in real-world databases, such as minor textual errors. In this work, we investigate two underexplored aspects when assessing the robustness of RAG: 1) vulnerability to noisy documents through low-level perturbations and 2) a holistic evaluation of RAG robustness. Furthermore, we introduce a novel attack method, the Genetic Attack on RAG (GARAG), which targets these aspects. Specifically, GARAG is designed to reveal vulnerabilities within each component and test the overall system functionality against noisy documents. We validate RAG robustness by applying our GARAG to standard QA datasets, incorporating diverse retrievers and LLMs. The experimental results show that GARAG consistently achieves high attack success rates. Also, it significantly devastates the performance of each component and their synergy, highlighting the substantial risk that minor textual inaccuracies pose in disrupting RAG systems in the real world. Code is available at https://github.com/zomss/GARAG.

Typos that Broke the RAG’s Back: Genetic Attack on RAG Pipeline by Simulating Documents in the Wild via Low-level Perturbations

Theory of Mind (ToM) can be used to assess the capabilities of Large Language Models (LLMs) in complex scenarios where social reasoning is required. While the research community has proposed many ToM benchmarks, their hardness varies greatly, and their complexity is not well defined. This work proposes a framework inspired by cognitive load theory to measure the complexity of ToM tasks. 
We quantify a problem's complexity as the number of states necessary to solve it correctly. Our complexity measure also accounts for spurious states of a ToM problem designed to make it apparently harder. We use our method to assess the complexity of five widely adopted ToM benchmarks. On top of this framework, we design a prompting technique that augments the information available to a model with a description of how the environment changes with the agents' interactions. We name this technique Discrete World Models (DWM) and show how it elicits superior performance on ToM tasks.

A Notion of Complexity for Theory of Mind via Discrete World Models

Natural language is a powerful complementary modality of communication for data visualizations, such as bar and line charts. To facilitate chart-based reasoning using natural language, various downstream tasks have been introduced recently such as chart question answering, chart summarization, and fact-checking with charts. These tasks pose a unique challenge, demanding both vision-language reasoning and a nuanced understanding of chart data tables, visual encodings, and natural language instructions. Despite the recent success of Large Language Models (LLMs) across diverse NLP tasks, their abilities and limitations in the realm of data visualization remain under-explored, possibly due to their lack of multi-modal capabilities. To bridge the gap, this paper presents one of the first comprehensive evaluations of the recently developed large vision language models (LVLMs) for chart understanding and reasoning tasks. Our evaluation includes a comprehensive assessment of both closed and open-sourced LVLMs across five major chart reasoning tasks. Furthermore, we perform a qualitative evaluation of LVLMs' performance on a diverse range of charts, aiming to provide a thorough analysis. Our findings reveal that while LVLMs demonstrate impressive abilities in generating fluent texts covering high-level data insights, they also encounter common problems like hallucinations, factual errors, and data bias. We highlight the key strengths and limitations of LVLMs in chart comprehension tasks, offering insights for future research\footnote{We will make all our prompts as well as LVLMs' responses open source for future research.

Are Large Vision Language Models up to the Challenge of Chart Comprehension and Reasoning

Summarization is an important application of Large Language Models (LLMs). When judging the quality of a summary, factual consistency holds a significant weight. Despite numerous efforts dedicated to building factual inconsistency detectors, the exploration of explanability remains limited among existing effort. In this study, we incorporate both human-annotated and model-generated natural language explanations elucidating how a summary deviates and thus becomes inconsistent with its source article. We build our explanation-augmented dataset on top of the widely used SummaC summarization consistency benchmark. Additionally, we develop an inconsistency detector that is jointly trained with the collected explanations. Our findings demonstrate that integrating explanations during training not only enables the model to provide rationales for its judgments but also enhances its accuracy significantly.

SummaCoz: A Dataset for Improving the Interpretability of Factual Consistency Detection for Summarization

Large language models (LLMs) often struggle with processing extensive input contexts, which can lead to redundant, inaccurate, or incoherent summaries. Recent methods have used unstructured memory to incrementally process these contexts, but they still suffer from information overload due to the volume of unstructured data handled. In our study, we introduce structured knowledge representations (GU_{json}), which significantly improve summarization performance by 40% and 14% across two public datasets. Most notably, we propose the Chain-of-Key strategy (CoK_{json}) that dynamically updates or augments these representations with new information, rather than recreating the structured memory for each new source. This method further enhances performance by 7% and 4% on the datasets.

Enhancing Incremental Summarization with Structured Representations

Extreme multi-label text classification (EMTC) involves predicting multiple labels from a vast pool of candidates based on a user's textual query. While traditional BERT-based methods have shown limited success, large language models (LLMs) have brought new possibilities. It is promising to leverage their remarkable comprehension ability to understand textual queries. However, implementing LLMs is non-trivial for two main reasons. Firstly, real-world EMTC datasets can be extremely large, with candidate product pairs reaching up to ten million in real-world scenarios, which poses significant challenges in data ingestion. Secondly, the large size of LLMs makes computation and memory demands prohibitive for EMTC applications. To this end, we propose QUEST, a Quantized and Efficient Learning with Sampling Technique. QUEST includes a tailored hash sampling module that reduces the data volume to one-fourth of its original size. Additionally, we perform compressive fine-tuning LLMs with only twenty thousand trainable parameters, largely reducing computational requirements. Extensive experiments demonstrate that QUEST outperforms existing methods while requiring fewer computational resources, unlocking efficient EMTC on commodity hardware such as a single Nvidia RTX 3090 GPU with 24 GB of memory.

QUEST: Efficient Extreme Multi-Label Text Classification with Large Language Models on Commodity Hardware

Existing benchmarks for summarization quality evaluation often lack diverse input scenarios, focus on narrowly defined dimensions (e.g., faithfulness), and struggle with subjective and coarse-grained annotation schemes. To address these shortcomings, we create UniSumEval benchmark, which extends the range of input context (e.g., domain, length) and provides fine-grained, multi-dimensional annotations. We use AI assistance in data creation, identifying potentially hallucinogenic input texts, and also helping human annotators reduce the difficulty of fine-grained annotation tasks. With UniSumEval, we benchmark nine latest language models as summarizers, offering insights into their performance across varying input contexts and evaluation dimensions. Furthermore, we conduct a thorough comparison of SOTA automated summary evaluators. Our benchmark data will be available at https://github.com/DISL-Lab/UniSumEval-v1.0.

UniSumEval: Towards Unified, Fine-grained, Multi-dimensional Summarization Evaluation for LLMs

Despite the recent advancements in Large Language Models (LLMs), which have significantly enhanced the generative capabilities for various NLP tasks, LLMs still face limitations in directly handling retrieval tasks. However, many practical applications demand the seamless integration of both retrieval and generation. This paper introduces a novel and efficient One-pass Generation and retrieval framework (OneGen), designed to improve LLMs' performance on tasks that require both generation and retrieval. The proposed framework bridges the traditionally separate training approaches for generation and retrieval by incorporating retrieval tokens generated autoregressively. This enables a single LLM to handle both tasks simultaneously in a unified forward pass. We conduct experiments on two distinct types of composite tasks, RAG and Entity Linking, to validate the pluggability, effectiveness, and efficiency of OneGen in training and inference. Furthermore, our results show that integrating generation and retrieval within the same context preserves the generative capabilities of LLMs while improving retrieval performance. To the best of our knowledge, OneGen is the first to enable LLMs to conduct vector retrieval during the generation.

OneGen: Efficient One-Pass Unified Generation and Retrieval for LLMs

Aspect-based sentiment analysis (ABSA) is an important subtask of sentiment analysis, which aims to extract the aspects and predict their sentiments. Most existing studies focus on improving the performance of the target domain by fine-tuning domain-specific models (trained on source domains) based on the target domain dataset. Few works propose continual learning tasks for ABSA, which aim to learn the target domain's ability while maintaining the history domains' abilities. In this paper, we propose a Large Language Model-based Continual Learning (LLM-CL) model for ABSA. First, we design a domain knowledge decoupling module to learn a domain-invariant adapter and separate domain-variant adapters dependently with an orthogonal constraint. Then, we introduce a domain knowledge warmup strategy to align the representation between domain-invariant and domain-variant knowledge. In the test phase, we index the corresponding domain-variant knowledge via domain positioning to not require each sample's domain ID. Extensive experiments over 19 datasets indicate that our LLM-CL model obtains new state-of-the-art performance.

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Next from EMNLP 2024

SynTQA: Synergistic Table-based Question Answering via Mixture of Text-to-SQL and E2E TQA

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