China

We present an enterprise‐grade translation platform for global e-commerce that combines daily batch and real-time API pipelines with optimized T5‐based models and a Reference Generator to enforce &gt;99\% non‐translatable entity preservation. A linguist‐driven rule engine and explainable evaluation framework (BLEU, COMET, and a custom e-commerce metric) enable continuous quality improvements. Deployed on GPU-accelerated inference servers and CPU-based processing nodes, our system processes millions of listings per day with sub-second latency and achieves 10×–100× cost savings over general-purpose LLMs for English→Spanish and English→French translation, all while version-tracking every update for robust enterprise rollouts.

EMNLP 2025

Cost-Effective E-Commerce Catalog Translation at Scale Ensuring Named Entity Protection

multilingual e-commerce

large language models

neural machine translation

fine-tuning

domain adaptation

evaluation

We present an enterprise‐grade translation platform for global e-commerce that combines daily batch and real-time API pipelines with optimized T5‐based models and a Reference Generator to enforce >99\% non‐translatable entity preservation. A linguist‐driven rule engine and explainable evaluation framework (BLEU, COMET, and a custom e-commerce metric) enable continuous quality improvements. Deployed on GPU-accelerated inference servers and CPU-based processing nodes, our system processes millions of listings per day with sub-second latency and achieves 10×–100× cost savings over general-purpose LLMs for English→Spanish and English→French translation, all while version-tracking every update for robust enterprise rollouts.

poster

## Welcome!
"I am excited to welcome you to this year’s edition of the Conference on Empirical Methods in Natural Language Processing! Importantly, it marks the 30th edition of EMNLP. With over 8,000 submissions, more than 3,000 accepted papers, and thousands of attendees, we have come a long way from that first
workshop, which had 14 accepted papers. As the field looks ahead, Suzhou is the fitting location for celebrating this milestone: rooted in a long literary tradition, yet modern and forward-looking, and home to a large share of the NLP community."<br>

*Message from the General Chair, Dirk Hovy*

[**Link to Conference Handbook**](https://drive.google.com/file/d/1johU5QqVVYO4RfH7QcIORr7qrVBdzdwC/view?usp=sharing)





<br>

Celebrate 30 Years of EMNLP! 
EMNLP 2025 will be held in Suzhou, China from November 5th to November 9th, 2025.

Automated evaluation using LLM-as-Judge offers significant practical benefits for industrial applications. However, the commonly recognized misalignment of judgment biases between humans and LLM-as-Judge hinders its usage in real-world businesses. Although preference-finetuning could be a potential solution, it is often impractical for industrial use-cases due to the scarcity of business-specific data and the infeasibility of applying it to closed models. In this paper, we propose InstaJudge, an LLM-as-Judge library that improves alignments of judgment biases through automatic prompt optimization (APO). Our library not only integrates recent APO methods within a unified framework but also introduces a novel APO approach called distribution-preserving few-shot sampling (DPFS). Experimental results verify demonstrate DPFS significantly outperforms existing LLM-as-Judge libraries, like DeepEval, and APO methods by a large margin, while being more cost efficient.

InstaJudge: Aligning Judgment Bias of LLM-as-Judge with Humans in Industry Applications

ETL (Extract, Transform, Load) tools such as IBM DataStage allow users to visually assemble complex data workflows, but configuring stages and their properties remains time-consuming and requires deep tool knowledge. We propose a system that translates natural language descriptions into executable workflows, automatically predicting both the structure and detailed configuration of the flow. At its core lies a Classifier-Augmented Generation (CAG) approach that combines utterance decomposition with a classifier and stage-specific few-shot prompting to produce accurate stage predictions. These stages are then connected into non-linear workflows using edge prediction, and stage properties are inferred from sub-utterance context. We compare CAG against strong single-prompt and agentic baselines, showing improved accuracy and efficiency—reducing token usage by over 60\%. Our architecture is modular, interpretable, and capable of end-to-end workflow generation, including robust validation steps. To our knowledge, this is the first system with a detailed evaluation across stage prediction, edge layout, and property generation for natural-language-driven ETL authoring.

Classifier-Augmented Generation for Structured Workflow Prediction

Ranking online reviews by their intrinsic quality is a critical task for e-commerce platforms and information services, impacting user experience and business outcomes. However, *quality* is a domain-dependent and dynamic concept, making its assessment a formidable challenge. Traditional methods relying on hand-crafted features are unscalable across domains and fail to adapt to evolving content patterns, while modern deep learning approaches often produce black-box models that lack interpretability and may prioritize semantics over quality. To address these challenges, we propose AutoQual, an LLM-based agent that automates the discovery of interpretable features for review quality. AutoQual mimics a human research process, iteratively generating feature hypotheses through reflection, operationalizing them via autonomous tool implementation, and accumulating experience in a persistent memory. This framework allows for the adaptive discovery of fine-grained and effective quality indicators. We deploy our method on a large-scale online platform with a billion-level user base. Large-scale A/B testing confirms its effectiveness, increasing average reviews viewed per user by 0.79\% and the conversion rate of review readers by 0.27\%.

AutoQual: An LLM Agent for Automated Discovery of Interpretable Features for Review Quality Assessment

Large language models (LLMs) can modify JSON documents through natural language commands, but current approaches regenerate entire structures for each edit, resulting in computational inefficiency. We present JSON Whisperer, a framework that enables LLMs to generate RFC 6902 diff patches-expressing only the necessary modifications-rather than complete documents.
We identify two key challenges in patch-based editing: (1) LLMs often miss related updates when generating isolated patches, and (2) array manipulations require tracking index shifts across operations, which LLMs handle poorly. To address these issues, we introduce EASE (Explicitly Addressed Sequence Encoding), which transforms arrays into dictionaries with stable keys, eliminating index arithmetic complexities.
Our evaluation shows that patch generation with EASE reduces token usage by 31\% while maintaining edit quality within 5\% of full regeneration with particular gains for complex instructions and list manipulations.

JSON Whisperer: Efficient JSON Editing with LLMs

Recently, the demand for small, efficient reasoning models to support real-world applications has driven the exploration of knowledge distillation approaches that balance reasoning performance and inference speed. In this paper, we further extend the DistilQwen model collection, initialized from Qwen models, by introducing four model series specifically designed to meet industrial needs. The distilled model collection includes: (1) slow-thinking models, optimized for reasoning tasks requiring high accuracy; (2) two series of adaptive-thinking models, which dynamically adjust their reasoning strategies based on input tasks to maximize efficiency across varied scenarios; and (3) distilled reward models for adaptive thinking, which support further reinforcement learning of reasoning models utilizing distilled knowledge. Comprehensive evaluations across several benchmarks demonstrate the inference efficiency and strong reasoning performance of reasoning models, together with the usefulness of distilled reward models. We further show how these models benefit industry practitioners by providing scalable model training and inference functionalities in an AI platform.

Thinking with DistilQwen: A Tale of Four Distilled Reasoning and Reward Model Series

Automatic Term Extraction (ATE) is a critical component in downstream NLP tasks such as document tagging, ontology construction and patent analysis. Current state-of-the-art methods require expensive human annotation and struggle with domain transfer, limiting their practical deployment. This highlights the need for more robust, scalable solutions and realistic evaluation settings. To address this, we introduce a comprehensive benchmark spanning seven diverse domains, enabling performance evaluation at both the document- and corpus-levels. Furthermore, we propose a robust LLM-based model that outperforms both supervised cross-domain encoder models and few-shot learning baselines and performs competitively with its GPT-4o teacher on this benchmark.
The first step of our approach is generating psuedo-labels with this black-box LLM on general and scientific domains to ensure generalizability. Building on this data, we fine-tune the first LLMs for ATE. To further enhance document-level consistency, oftentimes needed for downstream tasks, we introduce lightweight post-hoc heuristics. Our approach exceeds previous approaches on 5/7 domains with an average improvement of 10 percentage points. We release our dataset and fine-tuned models to support future research in this area

Crossing Domains without Labels: Distant Supervision for Term Extraction

High-quality content is critical for driving customer satisfaction and conversions across digital platforms and e-commerce. Ensuring that essential information is complete, accurate, and aligned with customer expectations presents a significant challenge at scale. Existing approaches to content evaluation often treat all information uniformly, without prioritizing based on customer relevance, and rely heavily on manual prompt design to encode domain expertise into Large Language Models (LLMs). We present ISEE, a unified framework that addresses these limitations through three core innovations: (1) automated identification of customer-impacting features by synthesizing signals from search behavior, queries, and feedback, enabling targeted content improvements; (2) an instruction-tuned multimodal LLM trained to reliably follow structured operational guidelines, reducing dependence on manual prompt engineering; and (3) robust zero-shot generalization to new product content, features and SOPs via targeted instruction tuning. Evaluated across 20 product categories and 150 product specific features, ISEE achieves 90% precision at 78% recall in detecting content inconsistencies, outperforming much larger (> 200B parameters) models while using a compact 12B architecture.

I-SEE: An Instruction-tuned, SOP-Enhanced Quality Evaluator for Product Content

The functionality of Large Language Model (LLM) agents is primarily determined by two capabilities: action planning and answer summarization. The former, action planning, is the core capability that dictates an agent's performance. However, prevailing training paradigms employ end-to-end, multi-objective optimization that jointly trains both capabilities. This paradigm faces two critical challenges: imbalanced optimization objective allocation and scarcity of verifiable data, making it difficult to enhance the agent's planning capability. To address these challenges, we propose Reinforcement Learning with Tool-use Rewards (RLTR), a novel framework that decouples the training process to enable a focused, single-objective optimization of the planning module. Crucially, RLTR introduces a reward signal based on tool-use completeness to directly evaluate the quality of tool invocation sequences. This method offers a more direct and reliable training signal than assessing the final response content, thereby obviating the need for verifiable data. Our experiments demonstrate that RLTR achieves an 8%–12% improvement in planning performance compared to end-to-end baselines. Moreover, this enhanced planning capability, in turn, translates to a 5%–6% increase in the final response quality of the overall agent system.

Encouraging Good Processes Without the Need for Good Answers: Reinforcement Learning for LLM Agent Planning

Contact centers process millions of customer conversations daily, requiring Quality Assurance (QA) teams to evaluate agent performance against compliance and service standards, often by answering agent evaluation questionnaires. Traditional manual QA cannot scale to growing volumes, while fully automated evaluation using large language models presents a cost-performance trade-off. High-performing models excel at detecting rare but business-critical Answers of Interest (AoI) but incur prohibitive costs, while smaller fine-tuned models are economical but suffer from poor AoI precision, generating high false positive rates that erode agent trust and waste QA resources. We introduce STREAQ, a two-tier selective routing framework to intelligently route queries between cost-efficient and high-capability models. Based on benchmarking on a proprietary dataset across six large LMs, STREAQ achieves substantial cost reduction while preserving critical performance. Using Nova-Pro, STREAQ reduces daily costs by 48% from 34,162 to17,842 while retaining 88.9% of full-model AoI precision. Our ablation studies reveal that flawed reasoning from smaller models can degrade performance, emphasizing the importance of carefully designing routing systems, making enterprise-scale automated QA both practical and economically viable.

STREAQ: Selective Tiered Routing for Effective and Affordable Contact Center Quality Assurance

We present a high-quality, multi-domain dataset for the Text2Cypher task which is enabling the translation of natural language (NL) questions into executable Cypher queries over graph databases. The dataset comprises 27,529 NL queries and corresponding Cyphers spanning across 11 real-world graph datasets, each accompanied by its corresponding graph database for grounded query execution. To ensure correctness, the queries are validated through a rigorous pipeline combining automated schema, runtime and value checks, along with manual review for logical correctness. Queries are further categorized by complexity to support fine-grained evaluation. We have released our benchmark dataset and code to replicate our data synthesis pipeline on new graph datasets, supporting extensibility and future research for the task of Text2Cypher.

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